Connect Recordings

Manage Amazon Connect call recordings in a single dashboard, for multiple instances.

Project Highlights

Unified Voicemail Inbox

Aggregate voicemails from unlimited Amazon Connect instances into a single, searchable dashboard. No more logging into multiple AWS consoles to check recordings.

Smart Instance Auto-Discovery

Automatically scans your connected AWS accounts to detect existing Amazon Connect instances, syncing their configuration and status in seconds.

Real-Time Data Streaming

Built on Amazon Kinesis Firehose, our ingestion engine captures voicemail metadata (Contact ID, Agent, Queue, Timestamp) the moment a call ends, ensuring your inbox is always up-to-date.

About the project

Connect Recordings Inbox is a centralized dashboard for Amazon Connect that aggregates voicemails and recordings from multiple instances into a single, unified interface. It simplifies voicemail management with real-time streaming, secure cross-account integration, and instant playback.

Standard Amazon Connect implementations often leave a gap when it comes to simple, accessible voicemail/recordings management. While Connect is powerful, retrieving recordings typically requires digging through S3 buckets or building custom CTR (Contact Trace Record) parsers.

Connect Recordings Inbox is built on serverless principles (S3 streaming, KinesisFirehose) and secure cross-account access, it requires minimal ongoing maintenance, preserving your margins on managed support contracts.

This application is currently in private beta and is available for our enterprise customers.

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Key Features

✓
Unified Voicemail Inbox: Aggregate voicemails from unlimited Amazon Connect instances into a single, searchable dashboard. No more logging into multiple AWS consoles to check recordings.
✓
Smart Instance Auto-Discovery: Automatically scans your connected AWS accounts to detect existing Amazon Connect instances, syncing their configuration and status in seconds.
✓
Real-Time Data Streaming: Built on Amazon Kinesis Firehose, our ingestion engine captures voicemail metadata (Contact ID, Agent, Queue, Timestamp) the moment a call ends, ensuring your inbox is always up-to-date.
✓
Cross-Account Integration: Securely connect multiple AWS accounts to access voicemail data from all instances in a single dashboard.
✓
Secure Playback: Audio files are never stored on our servers. We stream recordings directly from your S3 buckets to your browser using short-lived, secure presigned URLs.

Tech Stack

Next.jsTypeScriptReactNodeJSTailwind CSSPostgreSQLSequelizeDockerAWSAmazon Connectnode-cron

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